I have had multiple interactions with Shamika and have found her to be kind and knowledgeable on each occasion. I trust her to make my experience easy and less stressful. She is an asset to your company.
Very easy process. The only thing that was weird was that the door was locked when I went to return the uhaul truck at 1:50pm. I couldn't even get into the self-serve lobby. I rang the doorbell and was told the door wouldn't be unlocked until 2pm. In the grand scheme of things - it wasn't a huge deal, but I would have felt better checking out with a person and having things finalized than leaving my key in a box. Also, the truck I rented had a trailer parked behind it against the curb - made it very tricky and difficult to back the truck out. Renting the storage until was easy. That area should always be clear.