I just moved my household belongings here, so do not have long experience with the company, but so far I am very impressed. The phone agent was helpful, and the young man who took my application and helped me when I arrived was GREAT. The facility is well-located, secure, clean, and easy to access.
They were willing and able to communicate with me electronically due instead of making me drive over there first just to ask about availability, etc. This has become a deciding factor (since my disability keeps me from using the phone) about who I am willing to give my money to, since so many in my new town of residence do not seem willing to make this accommodation for me.